Unsuitable goods can be returned within 28 days of receipt for a refund.

*Please note bespoke or personalised items such as David Hunt Lighting and Light Shade Studio cannot be returned.

To arrange a return, please complete our Returns Request Form and select one of the following options;

Option One – Request a Collection

We schedule a collection with DPD on a day chosen by the customer. This service costs £15, which is deducted from your refund once the item(s) have been returned to us successfully. Unfortunately, DPD are not able to provide us with an ETA for collections. However, the customer can ring their local depot on the day of collection for a more precise timeframe.

*Please note this option is not available to any customers who are located outside of the UK & Ireland.

Option Two – Customer Arranges Return

The customer takes full responsibility to ship unwanted goods back to us safely and undamaged for a full refund. If this option is selected and submitted via our Returns Request Form, our customer service teams will be in touch as soon as possible to confirm our returns address.

Key Notes regarding returning of goods;

• Your refund will be issued when the item(s) are returned and inspected.
• Please ensure the original DPD label is removed from the outer box.
• Please repack as best you can. Seal tight to prevent any movement inside the box.
• Returns will only be accepted if the item is unused, undamaged, unwired and in a re-sellable condition in the original, unmarked packaging.
• If items arrive back to us broken or damaged your full refund may not be guaranteed.
• Cost of delivery is a non-refundable service fee.
• All returning shades MUST have the original clear covering.  

All damages must be reported within 3 days of receipt of goods.

In the unlikely case of damages or faults, please contact us directly at sales@onlinelightingshop.com with pictures of the item(s).

Cost of delivery is a non-refundable service fee.

Broken glasses or missing components do not class as faulty. Any replacement parts can be dispatched.

*Standard Free Delivery - 3-10 working days (excluding day order is placed)

Cost of Delivery to N.Ireland £7

Cost of Delivery to Ireland  €12 or £10

Cost of Delivery to England £10.50

*Express Delivery - 1-5 working days (excluding day order is placed)

Cost of Express Delivery £15

**All delivery charges are non refundable**

Zone 1                                 Allow 3/4Days extra for delivery                                £30

Belgium, France, Germany, Netherlands **Prices may vary**

Free Delivery for orders over £500.

Zone 2                                 Allow 4/5Days extra for delivery                                £35

Austria, Czech Republic, Denmark, Poland **Prices may vary**

Free Delivery for orders over £800.

Zone 4                                  Allow 6/7Days extra for delivery                                £45

Italy, Spain, **Prices may vary**

Free Delivery for orders over £900. 

Zone 5                                 Allow 6 Days extra for delivery                                   £60

Portugal, Croatia, Finland, Norway **Prices may vary**

Free Delivery for orders over £2000.

**Charges may increase depending on size / weight of order** 

* Bespoke or made to order items will have longer lead times*

Unfortunately, we are not able to deliver to these areas at this time.