As an online retailer only, we are not always able to hold stock of all items on the website and may need to order your product(s) in to our warehouse or deliver directly to you from one of our suppliers. Lighting stock levels can fluctuate and some products on our website are subject to availability.

We aim to dispatch all orders within 3-10 working days. If we are unable to dispatch items within this time, customers will be contacted as soon as possible and notified of the expected delivery date

We kindly advise our customers not to book an electrician until their items are delivered. If you require the goods in a set timeframe, call us to get a better indication for the delivery.

See below for more delivery information.


 All Return Requests should be emailed to

Unsuitable goods (even if you change your mind) can be returned within 30 days for a refund. (Any delivery charges cannot be refunded - this is a non refundable service)

Please see our return options below; to arrange either return option we must be notified by email, returns will not be processed without the correct documentation. Please email us on to arrange your return. 

*Please note bespoke or personalised items such as David Hunt Lighting and Light Shade Studio cannot be returned.

Online Lighting Shop cannot be liable for any electricians costs due to pre-booked electricians, please check your goods fully prior to booking an installer.


Option One – We Arrange Collection

We schedule a collection with DPD on a day chosen by the customer. This service costs £12, which is deducted from your refund once the item(s) have been returned to us successfully. Unfortunately, DPD are not able to provide us with an ETA for collections. However, the customer can ring their local depot on the day of collection for a more precise timeframe.

Please fill out return form below;

Returns Request Form

*Please note this service is not available to our customers who are located outside of the UK & Ireland.

Option Two – Customer Arranges Return

The customer takes full responsibility to ship unwanted goods back to us safely and undamaged for a full refund.


Key Notes regarding returning of goods;

  • Your refund will be issued when the item(s) are returned and inspected.
  • Please ensure the orginal DPD label is removed from the outer box. Please pack the light up as best you can. Seal tight to prevent any movement inside the box
  • Returns will only be accepted if the item is unused, undamaged, unwired and in a re-sellable condition in the original, unmarked packaging.
  • If items arrive back to us broken or damaged your full refund may not be guaranteed. **

Damages & Faulty Items Policy

All breakages must be reported within the first 1-3 days upon delivery.

In the unlikely case of damages or faults, please contact us directly at with pictures of the item(s).

Cost of delivery is a non refundable service fee. 

Broken glasses or missing components do not class as faulty and replacement parts / glass will be sent.

Delivery Rates and Locations

*Standard Free Delivery (orders over €90/£75) - 3-10 working days (not including day order is placed)

Please bear in mind our working hours are Monday to Friday 9.00am to 5.30pm. 

*Express Delivery Charge - 1-5 working days (not including the day you order) 


Orders under free delivery threshold:

Cost of Delivery to N.Ireland £7

Cost of Delivery to Ireland  €12 or £10

**All delivery charges are non refundable**


**if multiple brands are ordered we will contact you regarding the logistics of express delivery - some brands are not eligible for express delivery (David Hunt Lighting, Light Shade Studio, Firstlight **

These Charges apply if the total order is not over the £75/€90. Please Allow 3-10 working days for delivery time

Cost of Delivery to England, Scotland and Wales is £10.50 (excluding Scottish Highlands & Islands).



Zone 1                                 Allow 3/4Days extra for delivery                                £30

Belgium, France, Germany, Netherlands **Prices may vary**

Free Delivery for orders over £500.


Zone 2                                 Allow 4/5Days extra for delivery                                £35

Austria, Czech Republic, Denmark, Poland **Prices may vary**

Free Delivery for orders over £800.


Zone 4                                  Allow 6/7Days extra for delivery                                £45

Italy, Spain, **Prices may vary**

Free Delivery for orders over £900. 


Zone 5                                 Allow 6 Days extra for delivery                                   £50

Portugal, Croatia, Finland, Norway **Prices may vary**

Free Delivery for orders over £1000.


**Charges may increase depending on size / weight of order** 

* Bespoke or made to order items will have longer lead times*

Unfortunately, we are not able to deliver to these areas at this time.