**Hassel & Brexit Free Shopping - You will not experience any extra charges / tariffs / taxes or major delays any orders due to Brexit**

As an online retailer, we do not always carry stock of an item and may order your product in to us or delivered directly to you from one of our suppliers. Lighting stock levels fluctuate, all products are on our website are subject to availability.

We aim to dispatch all orders within 3-10 working days of receipt, subject to payment clearance and stock availability.

If we are unable to dispatch items within this time, customers will be notified of the likely delivery date and given the option of proceeding with the order, or cancelling.

Please do not book an electrician, if you require the goods in a set time frame call us to get a better indication for the delivery.

See below for more delivery information.

 All Return Requests should be emailed to 

** Covid-19 Update – We are extending our returns period from 14 days to 30 days.

Unsuitable goods (even if you change your mind) can be returned within 14 -30 days for a refund. (Any delivery charges cannot be refunded - this is a non refundable service)

Please see our return options below; to arrange either return option we must be notified by email, returns will not be processed without the correct documentation. Please email us on to arrange your return. 


Option One – We Arrange Collection

This cost is deducted from your refund normally around £10-£15 within Ireland or Britain


Option Two – Customer Arranges Return

The customer takes full responsibility to ship unwanted goods back to us safely and undamaged for a full refund.


Our return address is:

Online Lighting Shop

Unit 10 Greenbank Business Centre


Co. Down

BT34 2QX

**Upon return of either options, ensure the orginal DPD label is removed from the outer box. Please pack the light up as best you can. Seal tight to prevent any movement inside the box **

**Returns will only be accepted if the item is unused, undamaged, unwired and in a re-sellable condition in the original, unmarked packaging. ** 

**If items arrive back to us broken or damaged your full refund may not be guaranteed. **

*This excludes bespoke or personalised items such as David Hunt Lighting and Light Shade Studio*

Online Lighting Shop cannot be liable for any electricians costs due to pre-booked electricians, please check your goods fully prior to booking an installer.

Damages & Faulty Items Policy

All breakages must be reported within the first 1-3 days upon delivery.

In the unlikely case of damages or faults, please contact us directly at with pictures of the item(s).

If the item is faulty we will usually arrange to collect of the faulty fitting around at the same time as delivering a replacement.

Cost of delivery is a non refundable service fee. 

Broken glasses or missing components do not class as faulty and replacement parts / glass will be sent.

Delivery Rates and Locations

*Standard Free Delivery (orders over €90/£75) - 3-10 working days (not including day order is placed)

Please bear in mind our working hours are Monday to Friday 9.00am to 5.30pm. 

*Express Delivery Charge - 1-5 working days (not including the day you order) 


Orders under free delivery threshold:

Cost of Delivery to N.Ireland £7

Cost of Delivery to Ireland  €12 or £10

**All delivery charges are non refundable**

**if multiple brands are ordered we will contact you regarding the logistics of express delivery - some brands are not eligible for express delivery (David Hunt Lighting, Light Shade Studio, Endon  Collections, Firstlight **


These Charges apply if the total order is not over the £75/€90. Please Allow 3-10 working days for delivery time

Cost of Delivery to England, Scotland and Wales is £10.50 (excluding Scottish Highlands & Islands).


 All orders need to be processed and this process will take a few days (up to 7 working days*)

Zone 1                                 Allow 3/4Days extra for delivery                                £30

Belgium, France, Germany, Luxembourg, Netherlands **Prices may vary**

Free Delivery for orders over £500.


Zone 2                                 Allow 4/5Days extra for delivery                                £35

Austria, Czech Republic, Denmark, Poland, Switzerland  **Prices may vary**

Free Delivery for orders over £900.


Zone 3                                 Allow 6 Days extra for delivery                                   £38

Hungary, Lithuania, Slovakia, Slovenia **Prices may vary**

Free Delivery for orders over £900.


Zone 4                                  Allow 6/7Days extra for delivery                                £45

Estoia, Italy, Latvia, Spain, Sweden **Prices may vary**

Free Delivery for orders over £900. 


Zone 5                                 Allow 6 Days extra for delivery                                   £50

Portugal, Bosnia-Herzgonvia, Croatia, Finland, Liechtenstein, Norway, Serbia & Montenegro **Prices may vary**

Free Delivery for orders over £1000.


Zone 6                                  Allow 7/8Days extra for delivery                                £150

Bulgaria, Iceland, Romaina, Greece **Prices may vary**

Free Delivery for orders over £1500.


Other Parts Europe                 Allow 5/7 Days extra for delivery                             £320

Malta, Tunisa, Cyprus, Turkey

**Charges may increase depending on size / weight if order.** 

* Order Processing can take longer than 7 days if it is a bespoke item or made to order*


These Charges apply if the total order is not over the £500. Please Allow 3-10 working days for delivery time

Cost of Delivery to Scotland Islands is £50.