Delivery across Ireland & The UK on Orders

** Covid-19 Update – During this time we would ask our customer to please bear with us, our delivery times may be slightly extended. we will do our best to keep you up to date with the progress with your order.**

Lighting stock levels fluctuate, all products are on our website are subject to availability.

*Standard Free Delivery - 3-7 working days (sometimes may take slightly longer) please bear in mind our working hours are Monday to Friday 9.00am to 5.30pm. 

*Express Delivery Charge - 1-3 working days (not including the day you order) 

**If multiple  brands are ordered we will contact you regarding the logistics of express delivery (may come in different packages.) **

 

Please do not book an electrician, if you require the goods in a set time frame call us to get a better indication for the delivery.

We do not have a showroom or a big store, we stock a limited number of products proportionate to that on available on our website.

Returns Information

** Covid-19 Update – We are extending our returns period from 14 days to 30 days.

We would ask customer if they want to return their items to still email us and we will get them processed.**

Please check your goods within 48 hours of their arrival. Check that there are no breakages that the product is what you ordered, that the finish is correct.

In the unlikely case of damages or faults, please contact us directly at sales@onlinelightingshop.com to arrange a replacement.

Unsuitable goods (even if you change your mind) can be returned within 14 -30 days for a refund, less the outbound cost of transport, (usually £10.00 /£15.00 within the UK and Ireland). If you want to arrange your own delivery back to us you will recieve a full refund once the good have arrive back to us. The fitting must be unused and unwired and in their original, unmarked packaging.

If the item is faulty we will usually arrange to collect the item at the same time as delivering a replacement. Broken glasses or missing components do not class as faulty and replacement parts will be sent. All breakages must be reported withing the first 3-5days upon delivery.

If the item is not faulty you have to bear the cost of returning the item.

*This excludes bespoke or personalised items such as David Hunt Lighting and Light Shade Studio*

Online Lighting Shop cannot be liable for any electricians costs due to pre-booked electricians, please check your goods fully prior to booking an installer.

 

Delivery Informaton

These Charges apply if the total order is not over the £75/€90. Please Allow 3-7 working days for delivery time

Cost of Delivery to England, Scotland and Wales is £10 (excluding Scottish Highlands & Islands).

 

Please Allow 3-7 working days for delivery time

Cost of Delivery to Northern Ireland £8

Cost of Delivery to Ireland £10 or €12

All orders need to be processed and this process will take a few days (up to 7 working days*)

Zone 1                                 Allow 3/4Days extra for delivery                                £30

Belgium, France, Germany, Luxembourg, Netherlands

Free Delivery for orders over £500.

 

Zone 2                                 Allow 4/5Days extra for delivery                                £35

Austria, Czech Republic, Denmark, Poland, Switzerland

Free Delivery for orders over £900.

 

Zone 3                                 Allow 6 Days extra for delivery                                   £38

Hungary, Lithuania, Slovakia, Slovenia

Free Delivery for orders over £900.

 

Zone 4                                  Allow 6/7Days extra for delivery                                £40

Estoia, Italy, Latvia, Spain, Sweden

Free Delivery for orders over £900.

 

Zone 5                                 Allow 6 Days extra for delivery                                   £50

Portugal, Bosnia-Herzgonvia, Croatia, Finland, Liechtenstein, Norway, Serbia & Montenegro

Free Delivery for orders over £1000.

 

Zone 6                                  Allow 7/8Days extra for delivery                                £150

Bulgaria, Iceland, Romaina, Greece

Free Delivery for orders over £1500.

 

Other Parts Europe                 Allow 5/7 Days extra for delivery                             £320

Malta, Tunisa, Cyprus, Turkey

**Charges may increase depending on weight if order.** 

* Order Processing can take longer than 7 days if it is a bespoke item or made to order*

These Charges apply if the total order is not over the £150. Please Allow 3-7 working days for delivery time

Cost of Delivery to Scotland Islands is £50.

 

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