FREE DELIVERY IRELAND & THE UK OVER €90 / £75
5% Off For New Customers Code: NEW5


** Covid-19 Update – During this time we would ask our customer to please bear with us, our delivery times may be slightly extended. we will do our best to keep you up to date with the progress with your order.** (Our warehouse team are working on skeleton staff to accommodate social distancing)

Lighting stock levels fluctuate, all products are on our website are subject to availability.

*Standard Free Delivery - 3-10 working days (sometimes may take slightly longer) please bear in mind our working hours are Monday to Friday 9.00am to 5.30pm. 

**All Products from Searchlight Brand will take longer - 10-12 working days due to Covid-19 staff restrictions**

*Express Delivery Charge - 1-3 working days (not including the day you order) **if multiple brands are ordered we will contact you regarding the logistics of express delivery - some brands are not eligible for express delivery (David Hunt Lighting, Light Shade Studio, Endon Collections, Firstlight **

 

**If multiple  brands are ordered we will contact you regarding the logistics of express delivery (may come in different packages.) **

Please do not book an electrician, if you require the goods in a set time frame call us to get a better indication for the delivery.

We do not have a showroom or a big store, we stock a limited number of products proportionate to that on available on our website.

 All Return Requests should be emailed to returns@onlinelightingshop.com 

** Covid-19 Update – We are extending our returns period from 14 days to 30 days.

Unsuitable goods (even if you change your mind) can be returned within 14 -30 days for a refund. (Any delivery charges cannot be refunded - this is a non refundable service)

Please see our return options below; to arrange either return option we must be notified by email, returns will not be processed without the correct documentation. Please email us on returns@onlinelightigshop.com to arrange your return. 

 

Option One – We Arrange Collection

This cost is deducted from your refund normally around £10-£15 within Ireland or Britain

 

Option Two – Customer Arranges Return

The customer takes full responsibility to ship unwanted goods back to us safely and undamaged for a full refund.

 

Our return address is:

Online Lighting Shop

Unit 10 Greenbank Business Centre

Newry

Co. Down

BT34 2QX

  

**Returns will only be accepted if the item is unused, undamaged, unwired and in a re-sellable condition in the original, unmarked packaging.** 

**If items arrive back to us broken or damaged your full refund will not be guaranteed. **

*This excludes bespoke or personalised items such as David Hunt Lighting and Light Shade Studio*

Online Lighting Shop cannot be liable for any electricians costs due to pre-booked electricians, please check your goods fully prior to booking an installer.

Damages & Faulty Items Policy

All breakages must be reported within the first 1-3 days upon delivery.

In the unlikely case of damages or faults, please contact us directly at sales@onlinelightingshop.com with pictures of the item(s).

If the item is faulty we will usually arrange to collect of the faulty fitting around at the same time as delivering a replacement.

Cost of delivery is a non refundable service fee. 

Broken glasses or missing components do not class as faulty and replacement parts / glass will be sent.

Delivery Informaton

 

Please Allow 3-10 working days for delivery time (Our warehouse team are working on skeleton staff to accommodate social distancing)

Cost of Delivery to Northern Ireland £8

Cost of Delivery to Ireland £10 or €12

**All delivery charges are non refundable**

 

These Charges apply if the total order is not over the £75/€90. Please Allow 3-10 working days for delivery time

(Our warehouse team are working on skeleton staff to accommodate social distancing)

Cost of Delivery to England, Scotland and Wales is £10 (excluding Scottish Highlands & Islands).

 

 All orders need to be processed and this process will take a few days (up to 7 working days*)

Zone 1                                 Allow 3/4Days extra for delivery                                £30

Belgium, France, Germany, Luxembourg, Netherlands **Prices may vary**

Free Delivery for orders over £500.

 

Zone 2                                 Allow 4/5Days extra for delivery                                £35

Austria, Czech Republic, Denmark, Poland, Switzerland  **Prices may vary**

Free Delivery for orders over £900.

 

Zone 3                                 Allow 6 Days extra for delivery                                   £38

Hungary, Lithuania, Slovakia, Slovenia **Prices may vary**

Free Delivery for orders over £900.

 

Zone 4                                  Allow 6/7Days extra for delivery                                £45

Estoia, Italy, Latvia, Spain, Sweden **Prices may vary**

Free Delivery for orders over £900. 

 

Zone 5                                 Allow 6 Days extra for delivery                                   £50

Portugal, Bosnia-Herzgonvia, Croatia, Finland, Liechtenstein, Norway, Serbia & Montenegro **Prices may vary**

Free Delivery for orders over £1000.

 

Zone 6                                  Allow 7/8Days extra for delivery                                £150

Bulgaria, Iceland, Romaina, Greece **Prices may vary**

Free Delivery for orders over £1500.

 

Other Parts Europe                 Allow 5/7 Days extra for delivery                             £320

Malta, Tunisa, Cyprus, Turkey

**Charges may increase depending on size / weight if order.** 

* Order Processing can take longer than 7 days if it is a bespoke item or made to order*

 

These Charges apply if the total order is not over the £150. Please Allow 3-10 working days for delivery time

Cost of Delivery to Scotland Islands is £50.

 

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